Terms of Service
Please read these terms carefully before accessing or utilizing the DineDM AI platform, its shared inbox, automated messaging workflows, and Instagram Direct integrations.
Official Meta Messenger Graph API Compliance
DineDM AI operates strictly in accordance with Meta’s Platform Terms, Instagram Messaging API policies, and Developer Code of Conduct. We never store raw user passwords or deploy unofficial automation scripts.
1. Acceptance of Terms
By creating an account, connecting your Instagram Professional or Business account, or using any services offered by DineDM AI (“DineDM”, “we”, “our”, or “us”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, you must immediately cease accessing or using our services.
2. Description of the Service
DineDM provides a specialized artificial intelligence customer communication workspace for restaurants, hospitality operators, and businesses. Features include automated response generation, customer memory retention, staff shared inbox, brand-voice tuning, and analytics.
You acknowledge that messaging features rely upon Instagram Direct Message APIs provided by Meta Platforms, Inc., and availability of message transmission may be subject to Meta’s rate limits and service uptime.
3. Restaurant Knowledge, Menus & Allergen Disclaimer
Critical Hospitality Notice: DineDM’s AI agents generate replies based upon information supplied by you (e.g., menu item descriptions, operating hours, seating policies, ingredient checklists). While our engine is engineered with strict grounding constraints:
- You remain solely responsible for ensuring your uploaded menu details, pricing, alcohol policies, and allergen disclosures are accurate, up to date, and compliant with local health regulations.
- DineDM shall not be held liable for food allergy incidents, dining disputes, or reservation miscommunications arising from outdated or incorrect business data supplied by the merchant.
- We strongly advise utilizing our human-in-the-loop approval workflows for complex custom orders, large group buyouts, and severe medical dietary restrictions.
4. Human Oversight & Staff Responsibility
Our platform provides human-in-the-loop controls allowing authorized staff members to pause AI automation, review generated drafts, and take over any conversation in real time. It is your business’s duty to monitor high-priority communications and maintain active staff presence during operational hours.
5. Acceptable Use & Meta Policies
You agree not to use DineDM AI to:
- Send unsolicited mass spam, phishing messages, or unlawful promotions.
- Harass, deceive, or collect unauthorized sensitive personal information (such as credit card numbers or social security identifiers) via Instagram Direct Messages.
- Circumvent Meta’s 24-hour customer service messaging window guidelines or attempt to spoof identity credentials.
- Interfere with, reverse-engineer, or compromise the technical infrastructure of the platform.
6. Subscriptions, Payments & Cancellations
Paid tiers of DineDM are billed on a recurring monthly or annual basis. You may cancel your subscription at any time via your Workspace Settings. Cancellations take effect at the conclusion of the active billing period. Unless required by applicable law, subscription fees are non-refundable.
7. Limitation of Liability
To the fullest extent permitted by applicable law, DineDM AI and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, dining revenues, goodwill, or data resulting from your use of or inability to use the platform.
8. Contact & Legal Notices
If you have questions regarding these Terms of Service or require legal clarifications, please reach out to our legal and support team at: